Introduction

First Five Eight Pty Ltd, trading as Vanillah (“Company,” “we,” “us,” “our”), is committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, software applications, and services.

What Information We Collect

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number, and business details.

• Information entered into our applications, websites, or HubSpot integrations.

• Payment and billing details when subscribing to our services.

• Log and device information when you interact with our services online.

How We Collect Information

We collect your information when you:

• Register for our services or create an account.

• Subscribe to newsletters or marketing communications.

• Use our applications, including integrations with HubSpot.

• Contact our support team.

• Browse our website and interact with online features.

How We Use Your Information

We may use your personal information to:

• Provide and improve our software, applications, and integrations.

• Process transactions and provide customer support.

• Send updates, security alerts, and marketing communications (you can opt out at any time).

• Monitor service performance, analytics, and user behavior to enhance user experience.

• Comply with legal obligations and enforce our terms.

How We Protect Your Information

We take reasonable measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption for data transmission.

• Restricted access to personal data by authorized personnel only.

• Regular security audits and compliance reviews.

• Data backups and secure storage protocols.

Cookies and Tracking Technologies

Our website and services use cookies to enhance user experience and analyze usage. You can manage cookie preferences through your browser settings.

We use cookies to:

• Improve website functionality and service performance.

• Track user behavior to optimize experience.

• Enable secure authentication and prevent fraud.

Third-Party Disclosure

We do not sell or trade your personal information. However, we may share your information with:

• Service providers who assist in delivering our software, including payment processors and cloud storage providers.

• Legal and regulatory bodies when required to comply with legal obligations.

• Third-party analytics providers such as Google Analytics for improving our services.

Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Your Rights and Choices

Under Australian privacy laws, you have the right to:

• Access the personal information we hold about you.

• Correct any inaccurate information.

• Withdraw consent for marketing communications.

• Request deletion of your personal data where applicable.

To exercise your rights, contact us at support@vanillah.com.

Data Retention

We retain your information as long as necessary for business operations and legal compliance. You may request deletion of your data, subject to any legal obligations we must fulfill.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the latest revision date.

Contact Us

For any privacy-related inquiries, contact us at: 

Email: support@vanillah.com
Address: 2/12 Blessington street St kilda vic 3182

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.